Bulgaria Ranks Among the Countries With a Very High Degree of E-Government Development in the UN’s E-Government Survey 2020


Bulgaria ranks 44th among 193 countries in the UN’s E-Government Survey 2020. For the first time, our country goes upward to the category of countries with a very high degree of e-government development. This group includes countries with an EGovernment Development Index (EGDI) greater than 0.75, and Bulgaria’s EGDI is 0.7980.

The report notes that together with the European regional group countries, our country has demonstrated consistency and progress in developing strategic documents in the field of e-government and the coordination and provision of e-services. Bulgaria is making significant progress in the e-participation index and rises with 12 positions – from 35th to 23rd place.

The number of UN member states in the group with a very high level of e-government development has increased from 40 to 57, which is a 43% increase between 2018 and 2020.

Out of the 18 countries that for the first time climb upward to the very high E-Government Development Index (EGDI) group, four are in the United States – Argentina, Chile, Brazil, and Costa Rica; seven are in Asia – Saudi Arabia, China, Kuwait, Malaysia, Oman, Turkey and Thailand, and seven are in Europe – the Czech Republic, Bulgaria, Slovakia, Latvia, Croatia, Hungary and Romania.

According to the E-Government Survey 2020, the e-government development leaders are Denmark, the Republic of Korea, Estonia, Finland, Australia, Sweden, the United Kingdom, and Northern Ireland, New Zealand, the United States, the Netherlands, Singapore, Iceland, Norway, and Japan. 

You can view Bulgaria’s profile here.

You can read the full report here.

The E-government development on a global scale 

E-government development continues to advance, with the global average EGDI value increasing from 0.55 in 2018 to 0.60 in 2020. Progress is evident even in countries with special political and economic situations and among the least developed countries and small island developing states. The number of lower-middle-income countries with high levels of e-development has increased by 57%. 

Close to 80% of the UN Member States offer specific digital services for youth, women, older people, persons with disabilities, migrants and those in poverty, etc. Most countries are using online platforms for public procurement and the recruitment of civil servants.


About the United Nations’ E-Government Survey 

The United Nations’ E-Government Survey is prepared over a two-year period. It looks at how the digital government can facilitate integrated policies and services across 193 United Nations member states. The Survey is recognized as a key ranking, mapping, and measuring tool, supporting the digital transformation of countries globally. 

The Survey is the only global report that assesses the e-government development status of all United Nations member states. It measures e-government effectiveness in delivering public services and identifies countries and areas where the potential of Information and Communications Technologies (ICT) and E-Government has not yet been fully exploited.