Sofia Municipality and District Administrations to Join the Unified Model for Electronic Services

9 June, 2020


Sofia Municipality will begin offering administrative services via the Unified Model for Application, Payment and Provision of Electronic Administrative Services developed by the State e-Government Agency this month. Four pilot districts – Serdika, Triaditsa, Nadezhda and Bankya, will be the first to start offering over 70 electronic administrative services as of this June. The remaining 20 districts will be joining the Unified Model over the next six months.

The four pilot districts were selected based on the number of electronic services requested via the current system over the last year. The biggest number of requested electronic services has been in the Triaditsa, the least in Bankya, while Serdika and Nadezhda had an average number of requests. 



With the Unified Model, citizens will be able to access administrative services using several types of electronic identification. In addition to a qualified electronic signature, access to the Model is available through the National Social Security Institute’s Personal Identification Code and two cloud solutions for electronic identification – Eurotrust and B-Trust.

Communication via the System is secure and safe, has legal validity and provides automatic acknowledgment of receipt. The communication has probative value and guarantees the authenticity of the exchanged documents. Another major advantage the Unified Model offers is the option to also make payments for city services.


What lies ahead

The electronic administrative services provided via the Unified Model will be tested in the four pilot districts over the next 3 to 6 months, identifying potential problem areas and opportunities for process optimization. The most frequently requested services will be analyzed, identifying opportunities for re-engineering, including identifying municipal and district registers necessary for the provision of additional services. 

The experience of the first four pilot district administrations in joining the Unified Model will pinpoint problem areas to solve and build expertise that will be helpful to the remaining districts.


What citizens and businesses need to know to be able to use administrative e-services 

To access the e-services portal, individuals and legal entities must register at

Access to the Unified Model for e-Services happens through a Qualified Electronic Signature (including the mobile cloud solutions Evrotrust and B-thrust, which offer identification via a mobile device with links to both companies),  by a Personal Identification Code of the National Social Security Institute, and in the case of legal entities – by submitting an application signed with an electronic signature through a personal profile. The company profile then can be accessed by one or more persons to whom access has been granted.

The System also supports personal messages.  


In the coming weeks, the team of Innovative Sofia (the Digitalization, Innovations, and Economic Development Department of the Sofia Municipality) will work with all 24 district administrations through regular communication and meetings to discuss the progress on digitalization of administrative services, the most common cases, local issues, clarifications on work processes, and more. This will ensure the smooth transition of all district administrations and equal preparedness of the individual districts.

E-services for citizens and businesses will reduce the administrative burdens and improve quality of life in the city, providing services faster and easier at reduced costs.